Vallum Analytics Group – Privacy Policy

Vallum Analytics Group (“Vallum,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you access or use our website, platform, and related services (the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following categories:

a. Information You Provide

  • Account registration details (name, email, password, company info)

  • Uploaded documents (T-12s, Rent Rolls, OMs, financial statements, PDFs, spreadsheets, etc.)

  • Messages, comments, or communications with our team

  • Billing information (payment details processed through our payment provider)

b. Information Collected Automatically

When you use our Services, we may collect:

  • IP address

  • Device and browser type

  • Usage activity

  • Access times

  • Pages viewed

  • Interaction patterns with the platform

  • Error logs and diagnostic information

c. Information from Third Parties

We may receive data from:

  • Integration partners

  • Authentication providers

  • Payment processors

  • Publicly available databases

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the Services

  • Process and analyze uploaded documents

  • Generate AI-powered summaries, underwriting, and outputs

  • Improve product accuracy, performance, and features

  • Communicate with you about updates, support, or billing

  • Monitor platform security and prevent fraud

  • Comply with legal and regulatory obligations

We do not use your uploaded documents to train public AI models or sell client data.

3. How Your Uploaded Documents Are Handled

Your documents (T-12s, Rent Rolls, OMs, etc.) are:

  • Stored securely

  • Processed exclusively to provide features you request

  • Accessible only to you and authorized team members on your account

  • Not shared externally except with your consent or as legally required

We maintain strict confidentiality and implement industry-standard security protections.

4. Sharing Your Information

We may share your information with:

a. Service Providers

Trusted vendors that assist us in:

  • Cloud hosting

  • Document processing

  • Payment processing

  • Analytics

  • Error monitoring

  • Customer support

All service providers are bound by confidentiality agreements.

b. Legal Requirements

We may disclose information if required to:

  • Comply with applicable laws

  • Respond to lawful requests

  • Protect the rights, safety, and security of Vallum or our users

c. Business Transfers

If Vallum undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

We never sell or rent personal information for marketing purposes.

5. Cookies & Tracking

We may use cookies and similar tracking technologies to:

  • Improve user experience

  • Monitor performance

  • Authenticate users

  • Analyze traffic and usage

You can disable cookies through your browser settings, but parts of the Services may not function properly.

6. Data Retention

We retain information for as long as necessary to:

  • Provide the Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

You may request deletion of your data at any time (see Section 9).

7. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:

  • Encrypted storage

  • Secure document handling

  • Access controls

  • Regular monitoring for vulnerabilities

No method of transmission or storage is completely secure, but we follow industry best practices.

8. AI Processing & Output

Our Services may use artificial intelligence to:

  • Extract data

  • Summarize documents

  • Generate underwriting

  • Create offering memorandums

  • Provide recommendations

AI-generated outputs may contain inaccuracies and should be reviewed by qualified professionals.

9. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access your personal information

  • Request correction

  • Request deletion

  • Object to processing

  • Export your data

  • Withdraw consent

To exercise these rights, contact us at privacy@vallumanalyticsgroup.com.

10. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from minors.

11. International Users

If you access the Services from outside the United States, you consent to the transfer and processing of your information in the U.S., where privacy laws may differ.

12. Changes to This Policy

We may update this Privacy Policy periodically. If changes are material, we will notify you through the platform or via email. Continued use of the Services constitutes acceptance of the updated policy.

13. Contact Us

For questions or privacy-related requests:
privacy@vallumanalyticsgroup.com